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Technical Support

AFBF Careers & Internships / November 7, 2019

DEPARTMENT:     Finance & Operations

 

TEAM:     Technology

 

POSITION OBJECTIVE:     Primary Helpdesk support and point of contact for AFBF staff and visitors dedicated to providing prompt support for technical issues by identifying, researching and implementing the appropriate resolution to resolve the issue.

 

LOCATION:     Washington, DC

 

REPORTS TO:     Director, Technical Services

 

ROLES and RESPONSIBILITIES:

  • Handle Tier 1 help desk requests through email, phone, or in person
  • Follow up on outstanding requests and ensure timely resolution
  • Manage user accounts and configure hardware as part of on-boarding and off-boarding processes
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Maintain phone and voicemail systems
  • Document best practices, procedures and compliance requirements
  • Install, maintain, fix, and replace laptops, workstations, printers, and peripherals
  • Support home office, remote offices and telework solutions
  • Support security software and policies
  • Manage mobile devices (iOS and Android)
  • Train and transfer knowledge to users of technical systems at AFBF according to company systems and policies

 

RELATIONSHIPS:

Communicates with all employees of the American Farm Bureau Federation and affiliated companies, as well as state Farm Bureau offices and personnel regarding actions, activities, and needs of the Technology team as required to maintain an effective and efficient operation.

 

EDUCATION OR TRAINING REQUIRED:

  • Associates degree or higher in Information Technology, Computer Science or related fields of study, or equivalent experience

 

EXPERIENCE AND SKILLS REQUIRED:

  • Experience in personal computer support and troubleshooting
  • Excellent organizational skills and a strong desire to learn
  • Proficient with Microsoft Windows 10 and OSX
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users and clients
  • Outstanding customer service skills
  • Able to work well under pressure, detail oriented, deadline driven, and able to manage multiple and changing priorities

 

PREFERRED EDUCATION/EXPERIENCE/TRAINING/SKILLS:

  • A+, MCP, MCITP, Security+ and/or Network+ certifications
  • Proficiency in Office 365, Microsoft Office and Microsoft Active Directory

 

ESSENTIAL FUNCTIONS AND PHYSICAL DEMANDS: 

  • Ability to lift 50 pounds
  • Occasional travel for onsite meeting assistance

 

TO APPLY:

Please send cover letter and resume to humanresources@fb.org. The deadline for applications is November 22, 2019.

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